Having recently moved house, I decided to ditch Optus and go with the 50gb Internode ADSL2+ Naked Plan.
Internode promised that it would take a month to install, but they would send the modem and it would be pre-configured, so I could just plug it in and start surfing.
After waiting for a month for the technician to set up the Naked ADSL, I discovered that no modem was forthcoming. Apparently, despite needing a modem to run Naked ADSL, they didn’t think to suggest that I buy one (of course, when I ordered the plan, I had ordered a modem, but they seemed to think I hadn’t). So, I had to wait for the modem to be delivered, with the understanding that when it arrived, I could just plug it in and start surfing.
When the modem arrived, it turns out that it is a lot more complicated than just plugging it in. You have to configure it. (Apparently, the “pre-configured” thing is just a marketing term.) So, after 2 hours of screwing around with settings, trying to get the bloody thing to work, we’re connected.
The bottom line – Internode are just as bad as all the other telcos.
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