Tag: word of mouth

Why unions should understand member lifetime-value

All unions want to grow and increase their membership. Significant efforts and resources are devoted by unions to recruitment and the effort of signing up new workers to be members. The cost of signing up new members however can be substantial. These can include hiring and training new staff, resourcing them (e.g. cars, phones, computers, […]

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How to get members to talk about your union on social media

One of the regular¬†questions I¬†receive from unions is “how can I get members (or activists) to share our message on Facebook?” or “what will get members talking about the union on Facebook?” Sound familiar? Union organisers instinctively know that a positive “union experience” can be a powerful trigger to encourage word of mouth recommendations from […]

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Some very interesting research by the GfK Roper Group into what reasons were important when deciding to buy a brand may be of some use for unions thinking about recruitment. The research (from 1992) looked at the reasons that people bought brands, and according to the report, “knowing what to expect from a product because […]

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