Upgrades and support is important for online businesses
October 4, 2009
When I went to upgrade the site, having shelled out over AU$80 for the new updated theme, I found that there was no way to actually upgrade it. Instead, the company suggested that I simply upload the new theme and re-do all of the customisations from the old one. Furthermore, they provided no change-logs, so I could see which files had been updated and where.
This, in my view, is a terrible product, combined with terrible customer service.
Studio Press has not only lost me as a customer, but they have made me an avowed critic of theirs. I think their decision to not to have an easy upgrade process to new versions of their themes is a bad one. I definitely won’t be using their products any more and will recommend to others to avoid them.
(As an aside, this blog runs on a Woothemes theme, which has excellent support services, and provide change logs and easy upgrading from old to new themes. I can’t recommend them highly enough.)