Upgrades and support is important for online businesses

October 4, 2009

Recently I tried to upgrade a website I maintain for my day job. This website is run on WordPress, and for the past 8 months or so, was using a StudioPress theme.

When I went to upgrade the site, having shelled out over AU$80 for the new updated theme, I found that there was no way to actually upgrade it. Instead, the company suggested that I simply upload the new theme and re-do all of the customisations from the old one. Furthermore, they provided no change-logs, so I could see which files had been updated and where.

This, in my view, is a terrible product, combined with terrible customer service.

Studio Press has not only lost me as a customer, but they have made me an avowed critic of theirs. I think their decision to not to have an easy upgrade process to new versions of their themes is a bad one. I definitely won’t be using their products any more and will recommend to others to avoid them.

(As an aside, this blog runs on a Woothemes theme, which has excellent support services, and provide change logs and easy upgrading from old to new themes. I can’t recommend them highly enough.)


Comments

  1. Adii Rockstar - October 5, 2009 at 2:38 pm -

    Thanks for the kudo’s Alex. Hope you’re a happy WooThemes for a while yet! :)

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